Agent Training
- Zendesk Training for NFTY Agents | Session 1
- Chat | Installation for “Notify Me” Chrome Extension
- Video | Agent Workspace Training
- Agent Workspace | Feature Map
- Agent Workspace Features
- What is Agent Workspace
- Article: About the Zendesk Agent Workspace
- Video: What is Agent Workspace?
- Video: Introduction to Agent Workspace
- Video: Introduction to Messaging
- Manually assigning a ticket to another group or agent
- Expanding support capabilities with APPS
- Understanding the ticket Status
- The Magic of Macros: Creating Macros from a Solved ticket Part 3
- The Magic of Macros: Applying Macros to Speed Up Your Workflow Part 2
- The Magic of Macros: Creating Macros to Speed Up Your Workflow Part 1
- Personalize your Agent Profile
- Navigating the Agent Interface
- What is Zendesk?
- How can agents leverage knowledge to help customers?
- How do I publish my content in other languages?
- How do I customize my Help Center?