What is Zendesk?

Zendesk is a powerful cloud-based suite of products geared at streamlining interactions between customers and service providers. It derives its strength from customizable automations, analytics, dynamic knowledge centers amongst other support tools. At Homebridge several teams utilize Zendesk to improve customer support and maximize customer satisfaction.

  Agent console used to track, prioritize, and solve customer support tickets.

                Customizable and dynamic Knowledge base with power search functions. 

Chat interface that allow your customer to reach you directly.

                             Easy to configure VOIP software integrated into the agent console.

 Powerful analytics with built-in dashboards to examine the health and efficiency of your                             helpdesk.