William Villegas
- Total activity 43
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 24
Activity overview
Latest activity by William Villegas-
William Villegas created an article,
-
William Villegas created an article,
-
William Villegas created an article,
Agent Workspace Features
Ticket Conversation Displays ticket conversation history and options. Comment Type Select between private and public comments. Conversation Filter Switch to view conversations by type (All...
-
William Villegas created an article,
What is Agent Workspace
Agent workspace is the new agent interface that unifies all the support channels for a natural conversation flow between agents and users. The most relevant user and ticket data is focused to pro...
-
William Villegas created an article,
Article: About the Zendesk Agent Workspace
Article: About the Zendesk Agent Workspace
-
William Villegas created an article,
Video: What is Agent Workspace?
Video: What is Agent Workspace
-
William Villegas created an article,
Video: Introduction to Agent Workspace
Skip to 6:12 to demo Agent Workspace
-
William Villegas created an article,
-
William Villegas created an article,
Manually assigning a ticket to another group or agent
Tickets can automatically get assigned via trigger to a specific group or Agent based on any predetermined criteria. For automatic ticket routing submit a ticket to our Zendesk group. You can also ...
-
William Villegas created an article,
My name is wrong. How can I update my name?
Name changes and updates are managed by our Human Resources team. You can visit their helpcenter to submit a ticket at https://hrhelp.homebridge.com Click on "Sign in with Microsoft" > use your Hom...