Chat | Installation for “Notify Me” Chrome Extension

Notify Me is a Chrome Extension that monitors a specified queue and alerts you with an Audible and Visual alert when a new ticket is received. This article will cover the sections below. The Notify Me extension is currently only available to Chat agents.

• Remove “Notify Me” for previous installs
• Install “Notify Me” Chrome Extension
• Configuring "Notify Me" extension

"Notify Me" is currently only available to Chat and Messaging agents.

Remove “Notify Me” for previous installs

1. Open your Chrome browser.
2. Right Click on the Notify Me
3. Select Remove from Chrome.
4. Click Remove                                                                                         
5. Close all your Chrome windows

Install “Notify Me” Chrome Extension

1. Click on Notify Me to open the installation page
2. Click on the Add to Chrome button.                 
3. Click Add extension.                       
4. Close the Notification window.                                                     
5. Pin the Notify Me extension so that it appears on your shortcuts. Click on the Extensions icon > Click on the pin next to “Notify-Me for Zendesk”.     
6. Click on the Notify me icon > Type homebridge > Click Connect. 
7. Type in your Work email > Click Verify.   
8. You will receive a verification email from Notify-Me for Zendesk. It may take one minute. Check your junk folder if it’s not appearing.   
9. Type your verification code > Click Submit.   
10. Send an email to support@hbcx.zendesk.com with the following subject: Assign Notify Me license to (first name – last name)

Configuring "Notify Me" extension

1. Click on the “notify Me” icon to open > Click on Viewing > Select your desired view to monitor. Notify Me will monitor the view you select. You will hear an audible & visual alert when a new ticket is received in the view.               
2. Click on the settings button.                               
3. Enable Sound Alerts > Enable Browser Notifications > Adjust Sound Alerts Volume > Select your desired Sound Type.                                                                                                                      
4. Click Back to return to main screen.
5. Finished