Ben C
- Total activity 33
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 18
Activity overview
Latest activity by Ben C-
Ben C created an article,
How to Setup MFA
Multi-Factor Authentication (MFA) is required for all Homebridge personnel to login to many Homebridge resources, such as Outlook. If you can't get into Outlook, Office 365, or other Homebridge r...
-
Ben C created an article,
Zendesk Training for NFTY Agents | Session 1
Below is a video of the training from 1/31/2024. The slidedeck is also attached at the bottom of the article.
-
Ben C created an article,
Chat | Installation for “Notify Me” Chrome Extension
Notify Me is a Chrome Extension that monitors a specified queue and alerts you with an Audible and Visual alert when a new ticket is received. This article will cover the sections below. The Notify...
-
Ben C created an article,
Getting Help & Support for Other Applications and From Other Groups
We recognize that it can sometimes be difficult to find the correct group or team that can provide you support. Between the Business and IT Helpdesks, and all of the different Systems and Applicat...
-
Ben C created an article,
The Magic of Macros: Creating Macros from a Solved ticket Part 3
You crafted the perfect response and solved the ticket. Now you received another request asking the same question. No problem. You can Open the solved ticket and create a macro to apply the ticket ...
-
Ben C created an article,
The Magic of Macros: Applying Macros to Speed Up Your Workflow Part 2
Macros are preconfigured actions that you can apply to a ticket to save you time. You can apply macros to a new ticket that you are creating or to an existing ticket. In this example we'll apply a ...
-
Ben C created an article,
The Magic of Macros: Creating Macros to Speed Up Your Workflow Part 1
How many clicks does it take to solve a ticket? How many times do you find yourself answering the same question over and over? If your answer is more than a handful you might be able to leverage th...
-
Ben C created a post,
What's the community?
The Help Center community consists of posts and comments organized by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...
-
Ben C created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
-
Ben C created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.