Getting Help & Support for Other Applications and From Other Groups

We recognize that it can sometimes be difficult to find the correct group or team that can provide you support.  Between the Business and IT Helpdesks, and all of the different Systems and Applications they support (in many cases differently) you can sometimes feel lost.

To help mitigate that potential, below you will find a list of common request types that we receive that should be submitted directly to other teams; with links to their respective helpcenters.

Retail Marketing Helpdesk

helpcenter url: https://marketinghelp.homebridge.com/

Common Requests

• My Retail MLO Profile Needs Adjustment
• I need help with Facebook, Twitter, Linkedin, Marketing Campaigns, Marketing email

Business Support Desk

helpcenter url: https://help.homebridge.com/ 
1. Select Submit a Ticket
2. Select "Business Applications"

Common Application Requests

• Myles
• BlueSage
• Encompass
• Capsilon
• AIQ
• Broker Portal
• BlitzDocs
• Consumer Portal
• LOM (Loan Officer Mobile)

Desktop Support & User Accounts

helpcenter url: https://help.homebridge.com/ 
1. Select Submit a Ticket
2. Select "User Accounts" or "Desktop Support"

Common Request Types

• Access/Login (other than to Zendesk, Wordpress and other CX systems listed in our form)
• Outages
• Errors
• Instructions / How To Guide

Common Systems and Applications

• BlitzDocs
• Broker/Seller Portal
• Citrix
• Copiers
• Desktop Computer Hardware
• Email
• Encompass
• Fax
• HomeBase (Sharepoint)
• HR/MyADP
• Internet Connectivity/VPN
• Laptop Computer Hardware
• Microsoft Office (O365)
• Network Issues
• Phones (Desk/IP/Home/Mobile)
• Printing
• Scanning
• Viruses and Spyware
• Windows