| Ticket Conversation | Displays ticket conversation history and options. |
| Comment Type | Select between private and public comments. |
| Conversation Filter | Switch to view conversations by type (All, Public, or private) |
| Events | Ticket history log |
| Options | Additional ticket options and shortcuts |
| Essentials Card | Details about the requester including contact information, time zone, and notes |
| Interactions | List of recent conversations, tickets, and other related events from the requester. Interactions provide additional context for the ticket |
| Profile | Provides requester and ticket context |
| Knowledge Articles | Link or reference articles from the HelpCenter |
| Macros | Apply pre-configured ticket fields and responses |
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