Ben C
- Total activity 33
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 18
Articles
Recent activity by Ben C-
How to Setup MFA
Multi-Factor Authentication (MFA) is required for all Homebridge personnel to login to many Homebridge resources, such as Outlook. If you can't get into Outlook, Office 365, or other Homebridge r...
-
Zendesk Training for NFTY Agents | Session 1
Below is a video of the training from 1/31/2024. The slidedeck is also attached at the bottom of the article.
-
Chat | Installation for “Notify Me” Chrome Extension
Notify Me is a Chrome Extension that monitors a specified queue and alerts you with an Audible and Visual alert when a new ticket is received. This article will cover the sections below. The Notify...
-
Getting Help & Support for Other Applications and From Other Groups
We recognize that it can sometimes be difficult to find the correct group or team that can provide you support. Between the Business and IT Helpdesks, and all of the different Systems and Applicat...
-
The Magic of Macros: Creating Macros from a Solved ticket Part 3
You crafted the perfect response and solved the ticket. Now you received another request asking the same question. No problem. You can Open the solved ticket and create a macro to apply the ticket ...
-
The Magic of Macros: Applying Macros to Speed Up Your Workflow Part 2
Macros are preconfigured actions that you can apply to a ticket to save you time. You can apply macros to a new ticket that you are creating or to an existing ticket. In this example we'll apply a ...
-
The Magic of Macros: Creating Macros to Speed Up Your Workflow Part 1
How many clicks does it take to solve a ticket? How many times do you find yourself answering the same question over and over? If your answer is more than a handful you might be able to leverage th...
-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
-
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
-
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. You can also change the way your content is organized by using themes. If you're comfortable working with page cod...